Before the trip
At least 24 hours before pickup: no charge. Six to under 24 hours: 25%. Under six hours: 50%. A reviewed customer no-show: 100%. Charges apply to vehicle and driver services, capped at the first booked day for longer hires. Unincurred expenses and unused tips are refundable.
Waiting and delays
Ordinary pickups include 30 minutes. Domestic arrivals include 60 minutes; international arrivals include 90 minutes. Provider lateness cannot count against you. Support reviews no-shows and contact attempts.
When service cannot be delivered
Provider cancellation before service gives you a suitable replacement without extra charge or a full refund. Interrupted services are reviewed using the delivered portion and applicable policy. Insurance claims remain separate.
Ending a functioning hire early
The current booked day or package is charged, plus 50% of the next booked day if applicable. Remaining unused days and unincurred expenses are refunded.
Refund processing
Africana targets submission within one business day after approval. Receipt depends on the provider and may take up to ten business days after processing. A 24-hour payout hold does not remove later complaint rights.